We have a colour coded guarantee system for or shrubs and trees, most are guaranteed for one year.

Our general plant guarantee has a GR on the back of the price/information tag and come with a green coloured planting instruction. These plants are all well suited to most locations and do not need any specific winter or location care. With this guarantee you can upgrade to a 5 yr guarantee with the purchase of MYKE mycorrhizae. The guarantee is a one-time replacement for the value paid, and will be issued as a plant check credit note.

Variety specific guarantees that are good until September 30th of the year that they were purchased:

Rhododendron, Azalea, Holly, Pieris and Macrophylla Hydrangea are all guaranteed until Sept. 30th of the year purchased, yellow planting instructions and a YE on the back of the tag.  The location and specific soil requirements that these plants need limit their guarantee.

Roses are guaranteed until Sept. 30th of the year purchased, Pink planting instructions. The need for specific winter protection and the unpredictability of our winters make them need a little more care, but are totally worth it.

Japanese Maples, Magnolia, Flowering Dogwoods, Boxwood and some location tender plants are guaranteed until Sept. 30th of the year purchased, salmon planting instructions with SA on the back of the tag. Sheltered locations and a bit of winterizing TLC helps them through the winters.

‘Stickered’ Perennials are guaranteed until Sept. 30th of the year of purchase.

If you have any questions about how your plant looks or if there is a problem, send a picture to lisa@waltersgreenhouse.ca and we can take a look to see what might be happening to your plant and give you suggestions as to the care needed.

*for ALL guarantees, original paper receipts are required, please keep all tags/receipt attached to planting instructions*